Devpri only provides support via support forum and Ticket System. We don't offer support through other channels, especially social networks (Facebook, Twitter, Linkedin, Youtube).
Support Times: Monday to Friday, 9:00 - 17:00 (GTM +2)
Response Time: 12-48 hours for PAID products and 48 - 72 for FREE products (except weekends and public holidays)
Found a bug in one of our products? Provide us steps to replicate the bug and let us do the rest.
Support Level 100%
If the product does not display like in our demo page, provide us with log in details and we will try to fix it as soon as possible.
Support Level 90%
Our support staff is always willing to help you identify technical problems and give you tips on how to configure Devpri products.
Support Level 80%
3rd party products
If our products don't work with 3rd party products, we can help you to locate the issue but we can't guarantee to fix the problem.
Support Level 50%
If you are using an older version of a product, we will try to figure out the issue but there is not much we can do if you don't update to the latest versions.
Support Level 30%
Server and Hosting
We can only help to point out issues, beyond that its between you and your hosting provider.
Support Level 10%
Support don't include product customization (minor customization requests may be fulfilled by Devpri Support Team).
Forums or ticket system?
We encourage use of forums for asking support questions. It helps to share knowledge.