Support channels

Devpri only provides support via support forum and Ticket System. We don't offer support through other channels, especially social networks (Facebook, Twitter, Linkedin, Youtube).

Support Hours

Support Times: Monday to Friday, 9:00 - 17:00 (GTM +2)

Response Time: 12-48 hours for PAID products and 48 - 72 for FREE products (except weekends and public holidays)

Support Coverage

Bugs

Found a bug in one of our products? Provide us steps to replicate the bug and let us do the rest.
Support Level 100%

Display issues

If the product does not display like in our demo page, provide us with log in details and we will try to fix it as soon as possible.
Support Level 90%

Configuration

Our support staff is always willing to help you identify technical problems and give you tips on how to configure Devpri products.
Support Level 80%

3rd party products

If our products don't work with 3rd party products, we can help you to locate the issue but we can't guarantee to fix the problem.
Support Level 50%

Old Versions

If you are using an older version of a product, we will try to figure out the issue but there is not much we can do if you don't update to the latest versions.
Support Level 30%

Server and Hosting

We can only help to point out issues, beyond that its between you and your hosting provider.
Support Level 10%

Products Customization

Support don't include product customization (minor customization requests may be fulfilled by Devpri Support Team).

Support Abuse

Forums or ticket system?

We encourage use of forums for asking support questions. It helps to share knowledge.